ITIL is growing in demand and some employers are paying a premium for certification and experience in the best practices methodology, but the first question is what exactly is ITIL and is it right for ...

ITIL IT service-management best-practice framework in use in a majority of IT shops worldwide, but not necessarily the panacea adopters expected. Many IT organizations working to improve IT service ...

The Art of Service today announced it has become one of the first organizations to receive worldwide accreditation for a new integrated ITIL® certification course that will enable practitioners to ...

Every now and then, there's discussion about the differences and similarities between service oriented architecture and Agile development methodologies. Intuitively, they seem to have the same modus ...

These days everyone seems to be defined as a customer. Indeed, it`s the one thing that unites a bank account-holder, an online shopper and even an end-user of a corporate IT system. And the one thing ...

Maurice Kamgaing has long been recognized as a thought leader in the IT service sector, but his latest contributions are nothing short of revolutionary. By integrating ITSM frameworks with ITSI, ...

That's the question recently put forth by Gareth Daine, who quizzed some 25 industry experts and observers on whether the two methodologies clash, or are compatible. ITIL, originally known as ...

With the excitement of a new version of ITIL (IT infrastructure library), there should be a resurgence of interest in ITSM (IT service management) as well. IT service management (ITSM) is nothing new.

Enterprise IT managers expect to deploy more automation technologies and adopt best practice frameworks in an effort to better keep virtualization, service-oriented architecture and Web 2.0 ...