No Jitter

Decoding Dialogflow: Integrating CCAI with Contact Centers

Although Google hasn’t announced when Contact Center AI will become generally available, I fully expect certain parts of CCAI to be GA by the end of the year. At that time, the floodgates will open as ...
Destination CRM

Customers Want AgentForce Agents Interacting with Google DialogFlow

This week during Salesforce's TDX conference for developers, I spent a few good minutes with Nick Johnston, the company's senior vice president of strategic partnerships and business development.
ZDNet

Google Cloud updates Dialogflow for better Contact Center AI agents

Google Cloud on Wednesday announced a series of updates to Dialogflow, the development platform for building chatbots and interactive voice responses (IVR). Dialogflow is the core technology behind ...
No Jitter

Decoding Dialogflow: Routing to a Human, Testing, Going Live

Last week I had an unusual interaction with a voice-enabled contact center IVR while helping my mother sign up for some supplemental medical coverage. After calling the health insurance provider’s ...
SiliconANGLE

Google’s Dialogflow CX brings more advanced virtual agents to contact centers

Google LLC said today that its Dialogflow CX service is now generally available, meaning enterprises now have an easier way to create more advanced virtual agents to staff their contact centers. Part ...
Business Wire

Avaya Announces New AI Capabilities to Improve Customer Experience, With More Powerful Virtual Agents Integrating With Google Cloud Dialogflow CX

RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that its Avaya OneCloud™ CCaaS and ...