Every day millions of businesses use chat programs to communicate in real time with associates, customers and suppliers across the street or on the other side of the globe. Applications such as AIM, ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Facebook has rolled out an update to its Messenger.com client for instant ...

Using the Windows Live Messenger Library, MSN Taiwan has built their own Web version of Windows Live Messenger. Anyone can go ahead and try it out (see screenshot above) over at webmsn.msn.com.tw, as ...

Chat with contacts from various services using this free, Web-based IM client. I’ve long been a fan of imo, the free Web-based chat service that lets you connect with your contacts from multiple ...

Facebook Messenger is a solid messaging service but up to this point, using it on the web can be somewhat counterproductive as it's easy to get distracted by notifications and News Feed happenings.

The rigmarole and uncertainty surrounding live chat are among the top reasons why many people revert to phone calls. Session-based live chat: a function universally disliked by customers, and it’s ...