The Apple Genius Bar is a technical support service offered by Apple in its retail stores. The service provides personalized technical support for Apple products such as iPhones, iPads, Macs, Apple ...

People will soon be able to walk into the Apple Store, explain their issue and receive an estimated wait time based on the severity of the problem, according to a new report. CNET contributor Don ...

In a long and detailed thread, an ex-Apple retail employee who helped launch Apple's in-store Concierge system details exactly why and how appointments made for support at in-store Genius Bars never ...

Outstanding reliability is just one of the reasons why we fall in love with our Apple products. But unfortunately, everything goes wrong from time to time. That’s why we have the Genius Bar. Did you ...

Apple is readying a pair of notable improvements for Apple Store Genius Bars to be rolled out over the next couple of months, according to sources. Currently, Apple Stores allocate a fixed amount of ...

Apple is trialing a new in-and-out store concept in California as it prepares for an unprecedented annual fall hardware launch cycle set to take place in the era of coronavirus. Dubbed "Apple Express, ...

The next time you take your broken iPhone to the Genius Bar, the repair could be carried out in China. Foxconn, one of Apple’s biggest manufacturing partners, was just granted approval to perform ...

[Editor’s note: my repair saga has now come to an end—you can read the rest of the story in my follow-up article.] I’m a very patient man. It takes a lot to tick me off, and my enemies list is very ...

Bit of a silly question here, but can you no longer make a local Genius Bar appointment on your own? It’s been quite a while since I needed to do this so forgive me if I’m just now discovering things ...

If the Genius Bar were at the front of the Apple Store, Apple might sell more of its AppleCare service, but probably less of everything else, and probably it would be bad for the entire national ...

So my Late 2015 iMac, which had been fine to this point, sh4t the bed today. Started panicking with a CPU message immediately on boot, same story if I tried to start in Safe Mode or Internet Restore, ...