The program runs on Wednesday and Thursday evenings, 5 to 8 p.m., Wednesday through Dec. 11. Each of the 10 class sessions ...

According to licensed private investigator Tom Simon, "I've been doing this for 20 years and the rooms I get are majestic, ...

WASHINGTON — Some hotels have come up with an even quicker way to get in touch with the front desk than a phone call: a text. About 450 individual hotels, including Hyatt Regency locations, are using ...

The front office of a hotel is perhaps the most important area of the organization. The employees that make up his department are the first and sometimes only representatives of the establishment with ...

The author basically says the best thing you can do when you check into a hotel is to give $20 to $50 to the front desk. This can get you anything from a "free" minibar to upgraded rooms, to all sorts ...

Mary Navalinsky wasn’t on the job too long before she had her first experience as a front desk clerk for a hotel when she realized she could be overwhelmed. But her education and training kicked in, ...

Although CEOs might be the ones calling the shots on fees and check-in procedure, front desk employees have the most face time with guests and can quickly tell what's working and what's not. “It’s a ...

I changed my mind a million times about what I wanted to be when I was growing up. At various points, I wanted to be an ice skater, an event planner and an historian. I didn't even think about ...

Two bloggers walk into a hotel ... No, that’s not the opening line to a joke. We’re talking about two travelers who picked the same hotel chain — Andaz, a boutique Hyatt property. One stayed at a Los ...

A video is going viral on the Internet that shows an Indian man operating the front desk of a Miami hotel in the US from his remote location. The video has sparked equal curiosity by users worldwide ...

According to licensed private investigator Tom Simon, "I've been doing this for 20 years and the rooms I get are majestic, ...