Add Yahoo as a preferred source to see more of our stories on Google. With an estimated 240 million 911 calls a year nationwide according to the National Emergency Number Association, lives are being ...

The failure of the Massachusetts 911 system on Tuesday was the latest reminder of the potential problems faced by an emergency network that many say needs to be upgraded. By Nicholas Bogel-Burroughs ...

Officials say 911 and non-emergency lines are down statewide after a 911 fiber line was cut. The Orleans Parish Communications District will hold a press conference at 3 p.m. to provide an update on ...

This article was originally published on KFF Health News. Just after lunchtime on June 18, Massachusetts’ leaders discovered that the statewide 911 system was down. A scramble to handle the crisis was ...

Alabama Senator Rankin Fite made the emergency call on Feb. 16, 1968, according to the National Emergency Number Association (NENA). Before the launch of the 911 call system, people attempting to ...

Raquel Lewandowski has been working as a call taker at a call center in Delaware County, Pennsylvania, for nearly 30 years. In that time, she's seen technology modernize emergency-response services to ...