An emergency dispatcher in Massachusetts is being celebrated for helping save the life of a 4-year-old girl. A 911 call came into the Holbrook Regional Emergency Communications Center earlier this ...

If a coworker were having a heart attack, would you know what to do? Earlier this month, James Rogers was working at a job ...

COLUMBUS, Ohio (WCMH) — This Valentine’s Day, one Hilliard couple is crediting a 911 dispatcher’s specialized training to help them continue their love story. Now, they’re making sure other Ohioans ...

Authorities are commending a Holbrook emergency dispatcher who guided a frantic 911 caller through the CPR process, calmly ...

CBS News Chicago often tells stories honoring our police officers and firefighters for saving lives, but rarely do we tell the stories of people who answer the call — the very first call. Debra White ...

On Jan. 19, Bruce Meyer lost his wife of many years. He found Kathy unresponsive in a chair at their home and immediately called 911.

(WXIA) -- Shanell Anderson's final words exposed fatal flaws in the nation's 911 system, but now the 11Alive Investigators have discovered AT&T precisely located the pond where Shanell was drowning ...

"McGriddle … I’m sorry, what?” the dispatcher seemed to say on the call A new father was in shock after he called 911 about a potential intruder at his Georgia ...

DENVER - Denver police officials say they were delayed in responding to a woman who was killed 12 minutes into a 911 call due to a dispatcher's failure to relay information to officers about the ...

HENRICO COUNTY, Va. -- The world is getting an up-close-and-personal view into the life of a 911 Public Safety Dispatcher thanks to a viral Facebook post written by a Henrico County Dispatcher.

Calling 911. It’s the moment of your greatest need. But instead of help, all you get is silence. Just after midnight on April 4, a Montgomery County woman called 911 because her husband was having ...