Opinions expressed by Digital Journal contributors are their own. In today’s ever-evolving technological landscape, public service digitalization is not merely a trend but a necessity. The goals and ...

Despite decades of digitisation of public services, governments have not been sharing the benefits of digitisation with the public. In 2020, the NHS ran a bus-stop poster campaign in England warning ...

Almost three years into the health, social care and education project, Liverpool 5G Create is claiming to have ripped up the rule book so that local communities can access digitised public services, ...

The World Bank Group supports governments in building digital public infrastructure and modern digital services that improve efficiency, strengthen delivery, and enable innovation—creating secure, ...

The federal program has evolved its investment portfolio to meet citizen expectations of improved customer experience when dealing with the government. The General Services Administration’s program ...

The majority of (70%) Canadians want fully digital public services, and 87% expect this within the next two years The average Canadian spent 28 hours engaging with government services in the last year ...

Shashi Raghunandan, CEO of Oaken, is a hobby painter and a full-time husband and dog lover. He also sits on the board of MIFOS. In 2014, McKinsey predicted that government digitization could generate ...

Between 2017 and 2024, the Malawi Digital Foundations Project made strategic public investments to improve access to high-speed, affordable internet which brought benefits for over 8.5 million ...

President Bola Ahmed Tinubu on Wednesday directed all Ministries and Extra-Ministerial Departments to sustain and deepen digitalised work processes, while mandating agencies of government to adopt ...