Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Improving customer service is among the most important steps to bringing more value to your customers. A recent study by Dimensional Research found that over 50% of customers make additional purchases ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...

PHOENIX--(BUSINESS WIRE)--In celebration of Customer Service Week, October 7-11, University of Phoenix is pleased to announce the launch of new career-focused skill pathways in customer service ...

Your customer service team interacts directly with your customers, especially when they have a problem. As a result, they’re a crucial part of driving customer satisfaction and building brand loyalty.

Where do you stand in terms of customer service? And how do you rise to the top? Here’s how to prepare for sustainable bottom-line results. When you’ve only reached the middle rung of customer service ...