For this article, I’m taking a departure from my normal customer service angle. Almost all my speeches focus on customer service and customer experience. Except the one I just finished. I had the ...

Back by popular demand, Nancy Friedman, a member of the St. Louis Small Business Hall of Fame, and nationally known customer service keynote speaker, has been selected to deliver two presentations to ...

The standard level of customer service at most modern companies is reactive. Reactive service isn't the worst thing in the world (it’s a lot better than negative service), but it’s not an effective ...

The Central Texas College Continuing Education department is offering two classes aimed to enhance the success of business owners and customer service providers. The first is a one-day class entitled ...

Oman Air's commitment to customer services excellence was in the spotlight recently when the Minister for Transport and Communications, His Excellency Dr Ahmad Al Futaisi, presented certificates to 29 ...

Airlines' mistakes are immediately broadcasted on Twitter and Facebook, but they have a shot at turning disgruntled passengers into dedicated fliers by offering a quick solution in a friendly tone. It ...