Customer service is important – possibly more important than ever. Consider this: I once spent $720 over seven different orders in an eight-month span – all without a single issue. Then the day came: ...

Customer service plays an important role in retaining clients and preserving the flow of repeat revenue. You also can take steps to use your customer service policies as a strategic advantage over the ...

A customer service training manual serves as an invaluable tool for instructing your employees how to best provide top-quality service to your clients or customers. A comprehensive training manual ...

DEAR MISS MANNERS: Occasionally I come across a customer service policy that is designed to serve the company better, as opposed to the customer. In those cases, I realize the representative is simply ...

Providing exceptional customer service can be tricky. The easiest way to deal with difficult customer inquiries is to keep the customer in the dark until you have a satisfactory resolution. That way, ...

Solving customer complaints at first contact means better customer satisfaction and retention. That is the goal, but how do you get there? What steps can you take to improve your first-touch ...

Social media is an indispensable marketing tool for modern businesses to provide customer service around the clock. Using Facebook or Twitter is a highly effective method of resolving or engaging with ...

United Airlines on Thursday revealed its "Review and Action Report" recapping the April 9 incident aboard United Express Flight 3411. The report, which was promised by United CEO Oscar Munoz in the ...