Zillow Group's investment in the Follow Up Boss platform will further help teams and agents deliver great customer experiences, boost productivity and grow their businesses Follow Up Boss will remain ...

Three bank trade groups are taking aim at the Consumer Financial Protection Bureau's recent request for information related to customer service at large banks and credit unions. In a joint letter to ...

Wylie Wong is a freelance journalist who specializes in business, technology and sports. He is a regular contributor to the CDW family of technology magazines. The organization that operates the ...

NEW YORK (December 5, 2023) — Ask & Deliver: Discover the Heart of Your Business by Listening to the Voice of Your Customers, by Mary Ann O’Brien, is now available. The book is published with Forbes ...

In a recent conversation about the purpose of the marketing function and how it has changed, a long-term client of ours observed that “it’s not enough to think of marketing as being there to generate ...

The Customer Relationship Management Software Market [2023-2030] Latest report a comprehensive analysis of the Customer Relationship Management Software market is presented in the latest report, with ...

Marketers are up against a lot in 2022: Apple's Mail Privacy Protection and Google's looming ban on third-party cookies have made first-party data more critical than ...