Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More As customer expectations continue to rise, enterprises are under ...

Discover how AI-powered customer interactions can be revolutionized with mainframe data, offering real-time access and ...

We’ve been aiming customer marketing at the wrong target. Most teams treat it as an advocacy program—a place to collect case ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Every CEO says they want to be customer-centric, and they’re increasingly saying it on the record. Yet, according to ...

Discover how an AI-powered customer feedback tool like Troof helps modern businesses manage reviews, analyze sentiment, and turn insights into growth.

The iconic retail visionary Harry Gordon Selfridge is famously quoted saying “the customer is always right.” While this is a statement worthy of some debate, the bottom line is this – in order to be ...

Data-driven customer segmentation allows you to analyze if there are several distinct groups in your addressable market and what they are. Customer-centricity is the process of continuously optimizing ...

The dynamic world of B2B marketing is continually reshaping itself. In this evolving digital landscape, a significant proportion of business success is predicated on striking a delicate balance ...

‘There’s only one boss. The customer.’ The grand patriarch of retailing, Sam Walton always had one agenda – to please the customer to a tee. Customers who could ‘vote with their dollars’ were welcomed ...

Many startups are feeling the pressure in today’s uncertain economic climate, but for SaaS companies, the next 12 months could present major opportunities for growth: 70% of small and mid-size ...

Dashboards equip leading brands with rich data insights to inform marketing strategies and broader business decisions Built on Cardlytics’ unparalleled network scale and visibility into $5.8 trillion ...