A new report, based on interviews with more than 8,000 U.S. internet customers, ranks providers across multiple ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Cody Barbo It’s common ...

Customer feedback can be a valuable resource in improving satisfaction and the employee experience. For years, companies have damaged their relationships with customers by failing to act on the ...

For instance, take an airline satisfaction survey. You’ve gotten one — those emails that ask for your feedback on their performance. They often range from five to 30 questions. But are the questions ...

CableTV.com survey finds a tie for highest overall satisfaction and highlights category leaders for content, user ...

AI-driven insights. AI-powered real-time feedback tools capture and analyze customer responses instantly and help businesses improve customer experience. Sentiment tracking. Sentiment analysis tools ...

Hawx Pest Control has been named the top-ranked company in Applause’s 2026 pest control Best Customer Satisfaction category, reflecting data-driven excellence in customer experience, standardized ...

In today’s hyper-competitive marketplace, customer feedback is more than just a measure of satisfaction—it’s a roadmap for growth and an opportunity to build a thriving community around your brand.

For the first time, certain fiber and non-fiber internet providers are tied in customer satisfaction. Here's what the latest ACSI numbers have to say. Trisha Jandoc was an associate writer at CNET ...

For the eighth year in a row, the small agency earned the highest rankings in the American Customer Satisfaction Index.

Are there too many customer surveys? Do they improve service? Or are they - as we suspect - annoying for everyone ...