The way you handle your response to a guest complaint is key to keeping a positive reputation and maintaining your current customer base. The Cutting Edge PR website warns that a business loses about ...

In small businesses that have a progressive discipline policy for their employees, a written letter is typically used after a verbal discussion of unwanted behavior has taken place. In this instance, ...

At some point in time most group practices, hospitals or other provider organizations will receive a letter from the Office for Civil Rights (“OCR”). The letter will state that OCR received a ...

For 13 years, I was a constituent services staffer for a Michigan legislator. In other words, my job was to try to resolve constituent complaints. That means I’ve seen a lot of complaint letters. I’ve ...