Today, IBM and Cisco announced they'll jointly deliver speech-enabled self-service solutions that combine IBM's WebSphere Voice Server product and Cisco's Customer Voice Portal. According to Bruce ...
Vcare Call Centres India replaced Avaya gear with a Cisco IP Contact Center system, according to a story in CXOtoday. It probably didn’t hurt that Cisco funds Vcare’s parent, Call Centers india. Vcare ...
Jacada, a provider of customer service technology, has released Visual IVR for Cisco, offering a way for customers to touch their way through a traditional IVR on their smartphones instead of ...
• Growing Adoption of Cloud-Based IVR for Scalable and Cost-Effective Customer Service. • Boosting IVR Adoption Globally Through Multilingual and Regional Language Support. Unlike Legacy IVR ...
27 February 2003 LONDON - SchlumbergerSema, a business segment of Schlumberger Limited, today announced that it has won a contract to manage the implementation of the Cisco Internet Service Node (ISN) ...
Few technologies are more despised than interactive voice response (IVR). It doesn’t help that big companies have largely replaced the dreaded ‘press one for sales’ with voice recognition technologies ...
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