Calabrio, the workforce and conversation intelligence company, today released findings from its latest The Voice of the Agent Report, revealing an industry in the midst of profound change with a ...
Calabrio, the workforce and conversation intelligence company, today announced the Calabrio Omni Agent Intelligence, already in the market and available for Calabrio ONE customers. This new omni-agent ...
Yet only half of agents received a pay increase this past year compared to four-fifths of contact center agents in 2024.
Calabrio this week announced a new version of its flagship workforce optimization and engagement suite. Having watched the firm and its antecedent, Spanlink Communications, since its founding 30 years ...
“With more channels, more devices and more systems to connect to, the tasks of planning and analyzing today's contact center interactions continues to become more complex,” said Paul Stockford, ...
MINNEAPOLIS, MN — (Marketwired) — 08/30/16 –Calabrio, a leading provider of customer engagement and analytics software, and KKR, a leading global investment firm, announced today that they have ...
Independent validation of Calabrio’s AI Management System underscores leadership in ethical AI governance, empowering customers with confidence, compliance and scalable innovation Calabrio, the ...
New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centers Struggle with High Agent Turnover in 2021 Report unveiled on day one of Calabrio Customer Connect (C3) digs into agent ...
Minneapolis-based software companies Calabrio and Code 42 Software are among about 40 across the country that have technology products and services listed as finalists for the TechAmerica Foundation‘s ...
MINNEAPOLIS, MN--(Marketwired - Feb 24, 2016) - Calabrio, a customer engagement software company that provides analytic insights to catalyze growth, closed 2015 with record numbers and continued ...
Calabrio, the workforce and conversation intelligence company, today announced the Calabrio Omni Agent Intelligence, already in the market and available for Calabrio ONE customers. This new omni-agent ...
A vendor-agnostic intelligence layer within Calabrio ONE for consistent quality governance, already available for customers ...
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