Customer relationship management involves collecting relevant data about a business’s customer interactions in one place to help managers understand their clients and improve customer satisfaction.

Welcome! We are happy you are here. Thank you for your interest in building your skills within the Enrollment Management CRM (Salesforce/TargetX). Our goal is to help users understand the tools within ...

The recent and rapid emergence of COVID-19 means humanity is now faced with living in an undeniably uncertain, distracting, and scary time. While the long-term impacts of this new challenge on both ...

People frequently ask me what’s next in CRM. I have a lot of knowledge because I attend a lot of vendor briefings, so it’s a fair question, but my understanding is highly imperfect because what’s next ...

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Nadeem Younis, New Horizons Country General Manager, said that they have already executed a number of projects for companies and government organisations that are partners and clients of Microsoft.

Microsoft Virtual Training Days offer free classes for everyone. Fundamentals classes for beginners cover foundational concepts, terms, and capabilities, while technical courses provide a journey to ...