Sellers had plenty of opportunities to connect and build relationships with prospects pre-Covid. Lunches. Dinners. Happy hours. Conferences. Sporting events. Site visits. But now that the wining and ...

Before you broadcast your story to the world, make sure you’ve told it, tested it and sold it directly to the people who ...

Rapport is a positive connection or relationship established between individuals, characterized by mutual understanding, trust, and empathy. In a call center scenario, building rapport with a customer ...

Emotional intelligence helps salespeople handle rejection, read customer signals, and build trust. High-EQ sellers see "no" as improvement opportunities.

Email is by far the best channel for strengthening B2B relationships. But brands must first heed the client’s psychological needs, judging by The Science Behind Strong Relationships, a study by Front ...

QUESTION: Although I research my customers and prepare my presentations in advance, I find it difficult to close the sale. What am I doing wrong? ANSWER: Trust is the basis of any meaningful and ...

Q:Although I research my customers and prepare my presentations in advance, I find it difficult to close the sale. What am I doing wrong? - Richard W., Mechanicsville Answer: Trust is the basis of any ...

Starbucks baristas across the United States have recently undergone training aimed at fostering warmer interactions with customers. This new program, as detailed in a Wall Street Journal report, is ...