UAE, 16 November 2011: State of the art technology is set to enhance customer service levels for British Airways' travellers with the introduction of iPads to senior cabin crew worldwide on all routes ...

Vasco Pedro, CEO and Founder of Unbabel, recently told me a story when I spoke to him on my podcast about his experience with British Airways' customer service facilities in Portugal. He told me that ...

The FINANCIAL — A refresh to British Airway’s First lounge at Terminal 5 is making for a more comfortable and relaxing start to flights for some of the airline’s top premium customers. The ...

British Airways has been named the worst long-haul airline, dropping to the bottom of the rankings for customers in a new airline satisfaction survey. An annual traveller experience survey by Which?