Perhaps automated voice response phone systems should have an extra option that allows callers to listen to meditation tapes. It seems I’m not the only one that gets instantly hot-under-the-collar ...

Calling a company and reaching a human operator-receptionist these days is about as rare as hitting the Mega-Million. The strange thing is, the companies that are the most likely to let an automated ...

Running a small business you realize how valuable each hour is, and you try to use that time wisely. And lately, I’ve fallen into various traps that sap this most precious commodity. Consider the ...

BISHOP, Tx — It’s out with the old and in with the new at the Bishop Police Department (BPD). A few months ago, BPD switched over from an operator directing every call to the right department to an ...

As labor costs rise and customer expectations evolve, QSRs are increasingly adopting voice AI technology to streamline operations and improve the experience for both guests and employees. The ...

Automated phone call programs can be an effective way for health systems to ensure that older adults are getting important information about care plans or to notify them of follow-up appointments post ...

CANTON − The city has new online payment options and a new automated phone system for paying utility bills. "We recognize that customers want flexibility, accessibility, convenience and a ...

The automated switchboard, that most satanic of corporate innovations, isn’t going away even though the vast majority of consumers despise it. In fact, the technology may play an even greater role in ...

It was goodbye for "hello girls" in Fort Wayne a century ago when switchboards were replaced May 30, 1925, with an automatic telephone system. The cutover was made by the Home Telephone and Telegraph ...

PUTNAM COUNTY, Fla. — The automated phone system for Putnam County non-emergency services at the local dispatch center is ...