When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

The founder of Amazon and Blue Origin, Jeff Bezos, has sat down for the longest interview he has ever done, where he touched on many different aspects of his long career, including the iconic phone ...

Amazon’s launch of the AI chatbot Q represents a significant development in the integration of artificial intelligence in customer service. This advancement and others demonstrate AI’s growing ...

In the early days of Amazon.com, Inc., the e-commerce giant’s founder Jeff Bezos, once called the company’s customer service while he was in a weekly business review, just to prove a point. Bezos said ...