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911 operators explain 11 dos and don’ts for more effective emergency calls

In moments of panic, knowing how to speak clearly can be just as important as knowing who to call. This collection highlights ...
Atlanta Journal-Constitution

I took the test to become a Gwinnett 911 operator. Here’s what it takes

911 operators ask too many questions. 911 operators are indifferent. 911 operators just need to send help now. Those are some of the misconceptions people have about dispatchers who respond to ...
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5 things you should never say to a 911 operator unless lives are at risk

When you dial 911, every word you say matters. The line is designed to connect you with help in life-threatening situations, yet a staggering amount of calls aren't emergencies at all. In some cities, ...