A retired 911 Communications Manager is on a mission to help make sure families, especially children, are prepared in an ...

She’s making her final sign‑off call before retirement when familiar voices break through the line with loving messages.

When someone in Bannock County dials 911, the first person they talk to isn’t a police officer, firefighter, or paramedic. It ...

The City of Cincinnati Emergency Communication Center is recognizing the men and women who answer the call during our worst ...

A 911 operator in Texas is facing charges after her surpervisors said she hung up on callers seeking help. Crenshanda Williams, who has left her job at the Houston Emergency Center 911, is charged ...

A 31-year-old Alaska woman froze to death after a 911 operator allegedly failed to send help for more than an hour despite desperate calls describing her shaking in subfreezing temperatures. The ...

In El Paso, Texas, 911 calls reveal conditions in the nation's largest immigration detention camp. LEILA FADEL, HOST: The nation's largest immigration detention camp has been open for about six months ...

The 911 operator who took that call is now apologizing, and under an agreement to not use his name, the operator calls what happened in excusable and wrong. The mission of Firehouse is to educate and ...

Cops have fired back after a video allegedly showing a 911 dispatcher being rude to a caller went viral online. Bakersfield Police Department released the full, unedited audio of the exchange after a ...

Meridian native Zacharie Rigdon has spent more than 2.5 years fielding emergency calls and coordinating first responders ...